Refund Policy
At Eraas Creation we strive to provide exceptional fashion jewellery and a setisfying shopping experience. If you are not completely satisfied with your purchase please review our return refund policy below
1. Eligibility for Returns :
- Items must be returned within 3 days of the delivery date. Jewellery must be in its original, unused condition with all tags and packaging intact.
- Custom or personalized items are non-returnable unless they arrive damaged or defective.
2. How to Return :
- Contact our customer service team at email eraascare@gmail.com and WhatsApp 9711647113 to initiate a return. Provide your order number and the reason for the return.
- We will provide you with a return authorization and instructions for sending the item back.
- Customers are responsible for the return shipping costs unless the item is defective or an error occurred on our part.
3. Refunds:
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5-7 business days.
- Please note that the shipping charges won't be refunded by us. You can mail us at eraascare@gmail.com.
4. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
5. Damaged or Defective Items:
- We follow a 3-layer checking process to avoid any damage or misses from our end.
- If you receive a damaged or defective item please contact us immediately at email eraascare@gmail.com or WhatsApp 9711647113 with photos of the damage item and your order Id.
- Return can take place if the customer receives the product in a damaged condition and reports the same within 2 days of receiving their order, provided that you must have proof of an unboxing video clearly showing the damage in the product.
- We will provide instructions for returning the defective item and offer a replacement or full refund.
6. Cash on Delivery Items Note :
- Non-Refundable Items: Items purchased via Cash on Delivery are not refundable.
- Return Process: If you return any order, you will receive a store credit note for the full amount of the purchase. Please note that the shipping charges won't be refunded by us.
-Validity of Credit Note: The credit note will be valid for 90 days from the date of issue.
7. Contact Information :
- For all return and refund inquiries, please contact us at email eraascare@gmail.com or WhatsApp 9711647113.
Thank you for choosing Eraas Creation. We appreciate your business and are here to assist with any questions or concerns.
