Retro Pearl Love Necklace

Here are some care instructions to help you keep your jewelry looking its best:

Storage:
* Airtight Containers: Store your jewelry in airtight containers or zip-lock bags to protect them from air, moisture, and dust.
* Separate Pieces: Keep each piece separate to avoid scratches and tangles. You can use soft cloth pouches or small compartments within the container.
* Avoid Direct Sunlight: Store your jewelry in a cool, dry place away from direct sunlight to prevent discoloration and fading.
Cleaning:
* Keep it Dry: Artificial jewelry is sensitive to moisture. Avoid wearing it while swimming, bathing, or doing household chores involving water.
* Gentle Cleaning: Use a soft, dry cloth to gently wipe away dirt and oil. Avoid using harsh chemicals, soaps, or abrasive materials.
* Avoid Water: Do not use water to clean your artificial jewelry. Water can damage the plating and stones.
* Specific Cleaning: For beaded jewelry, use a soft brush to gently clean between the beads. For resin or acrylic jewelry, a mild soap solution and a soft cloth can be used.
Wearing:
* Last Thing On, First Thing Off: Apply perfumes, hairsprays, and makeup before putting on your jewelry. These products can damage the finish of your jewelry.
* Remove Before Exercise: Sweat can cause damage to your jewelry, so remove it before exercising.
* Rotate Your Jewelry: Avoid wearing the same pieces every day. Rotate your jewelry to minimize wear and tear and give each piece a break.
Additional Tips:
* Handle with Care: Be gentle when putting on and taking off your jewelry.
* Avoid Extreme Temperatures: Avoid exposing your jewelry to extreme heat or cold.
* Regular Inspection: Inspect your jewelry regularly for any damage or loose stones.

By following these simple care instructions, you can extend the life of your jewelry and keep it looking beautiful for years to come.

Shipping Policy

Return Exchange Policy

At Eraas Creation we strive to provide exceptional fashion jewellery and a setisfying shopping experience. If you are not completely satisfied with your purchase please review our return refund policy below

1. Eligibility for Returns : 

- Items must be returned within 3 days of the delivery date. Jewellery must be in its original, unused condition with all tags and packaging intact.

- Custom or personalized items are non-returnable unless they arrive damaged or defective.

2. How to Return :
   - Contact our customer service team at email eraascare@gmail.com and WhatsApp 9711647113 to initiate a return. Provide your order number and the reason for the return.
   - We will provide you with a return authorization and instructions for sending the item back.
   - Customers are responsible for the return shipping costs unless the item is defective or an error occurred on our part.

3. Refunds: 
   - Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
   - Approved refunds will be processed to the original payment method within 5-7 business days.
   - Please note that the shipping charges won't be refunded by us. You can mail us at eraascare@gmail.com.

4. Exchanges:
   - We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

5. Damaged or Defective Items:

   - We follow a 3-layer checking process to avoid any damage or misses from our end.

- If you receive a damaged or defective item please contact us immediately at email eraascare@gmail.com or WhatsApp 9711647113 with photos of the damage item and your order Id. 

- Return can take place if the customer receives the product in a damaged condition and reports the same within 2 days of receiving their order, provided that you must have proof of an unboxing video clearly showing the damage in the product.

  - We will provide instructions for returning the defective item and offer a replacement or full refund.

6. Cash on Delivery Items Note :

    - Non-Refundable Items: Items purchased via Cash on Delivery are not refundable.

   - Return Process: If you return any order, you will receive a store credit note for the full amount of the purchase. Please note that the shipping charges won't be refunded by us. 

   -Validity of Credit Note: The credit note will be valid for 90 days from the date of issue.

7. Contact Information :
   - For all return and refund inquiries, please contact us at email eraascare@gmail.com or WhatsApp 9711647113.

Thank you for choosing Eraas Creation. We appreciate your business and are here to assist with any questions or concerns.